Delivery and Collection Policy

Delivery & Collection - Site Access & Safety Policy

At Rooney's Hire Service, the safety and wellbeing of our crews and the protection of our equipment are paramount. Our team works in physically demanding conditions and always strives to deliver professional, efficient service.

We kindly ask for your cooperation in ensuring that site conditions allow for a safe and smooth delivery, installation, and collection.

1. Road Access

  • Access to the site must be via a well-maintained tarred or gravel road suitable for delivery trucks.
  • If our driver believes the road access is unsafe, they will pause the delivery and contact Rooney's Distribution for further instructions before proceeding.
  • Unsafe access may result in delays or alternative arrangements.

2. Parking & Offloading Distance

  • All equipment is manually carried from the delivery vehicle to the installation site.
  • Due to the heavy nature of our equipment, the maximum acceptable carrying distance is 50 metres from the truck to the site.
  • If access exceeds this distance, additional charges, delays, or alternative arrangements may apply.

3. Site Conditions

  • The installation area must be clear, level, stable, and suitable for safe setup.
  • If our crew feels the site is not safe or suitable, the supervisor will contact Rooney's Distribution before continuing.
  • Unsuitable site conditions may result in delays or non-installation.

4. Weather Conditions

  • Our crews are not expected to work in unsafe weather conditions, including:
  • -Heavy rain
  • -Electrical storms / lightning
  • -High winds
  • If weather conditions affect safety, the crew will notify Rooney's Distribution and adjust the schedule where necessary.

5. Underground & Overhead Services

  • Installation areas must be free of underground and overhead services, including electrical cables and water pipes.
  • Any known services must be clearly indicated to the crew supervisor before installation begins.

Working Together

Our crews work hard in challenging environments and always aim to deliver the best possible service. As part of our commitment to staff safety and fair working conditions, we respectfully ask clients and venues to support safe access, suitable site conditions, and a cooperative working environment.

Thank you for your understanding and support.

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Rooney's Hire Service
Airport Road (entrance on St Patrick's), Hatfield, Harare, Zimbabwe.

Tel: +263 242 748621 - 7
Cel: +263 772 151 657 / 8
WhatsApp: +263 772 114 477

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